This is the third Sustainability Report based on the materiality analysis that underpins the three-year 2020-22 Sustainability Strategy. Continuing the story, the key topics remain unchanged: (i) mental health and well-being, (ii) diversity and inclusion, and (iii) responsible business.

The symbiotic relationship between these three priority areas has created an ecosystem where diverse voices and the promotion of mental health and well-being drive ethical decision-making, innovation and responsible action. This report explains how.

Based on these three areas, we have made commitments, each with their own targets, and these commitments are monitored and reported in in this document. We publish our performance in the economic, social and environmental dimensions based on the Global Reporting Initiative (GRI) methodology and indicators. In this edition, we show the progress we have made year on year against the key indicators for our operations, and identify those that stand out, either positively or negatively. We also continue to monitor the commitments we have made, adding information on the initiatives associated with each commitment where relevant.

We recognise that sustainability is a journey, and we still have a long way to go. We are committed to sharing our work publicly, year after year, always with the same honesty and ambition to report more and better.

We are coming to the end of this 2020-22 strategic cycle, and next year we will again consult our stakeholders on their vision of our role in sustainability. The outcome of this process will be a new strategy with a focus on the priority areas identified and a new set of commitments for the 2023-25 cycle.

This Sustainability Report covers the period from 1 January 2022 to 31 December 2022. If you have any questions, suggestions or comments, please do not hesitate to share them with us.

This is our second sustainability report. The first edition of our report set the tone and described the commitments we had made. Now, this second edition looks at goals we have achieved and those yet to be achieved. These goals will continue to drive us on in the coming year, and we will add new challenges to them. We are proud to share all this with you, proud of the work we have done, and aware of our responsibility for what we want to continue to achieve.

This is our first sustainability report. Our pledge is to publish our sustainability report every year way to communicate what we have achieved and as an accountability tool to measure success in meeting our commitments. This first report sets the stage: it recognises our effort but, most importantly, it shows how much work we need to put in to accomplish the ambitious commitments that we have defined for ourselves.

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