Informative Note

Mandatory arbitration and mediation for consumer disputes

19/08/2019
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Law 63/2019 of 16 August amends the provisions of article 14 of Law no. 24/96 of 31 July, which approved the rules on consumer protection. It introduces one significant change: if the consumer expressly opts for it, consumer disputes with a low economic value can be subject to necessary arbitration or mediation.

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