Angola - New complaints book regulation

Presidential Decree no. 234/16 of 9 December, which approves the Regulation on the Requirement for and Existence of the Complaints Book (the "Regulation") was published recently. This Regulation approves the legal rules on the use of complaints books and identification stamps in commercial and service provision establishments. The Regulation also applies to public administration bodies, public legal entities, companies with public capital or majority state holdings and public service concession companies.